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Arranging Tech Support Center
Hello friends!
This page gives details about everything we can help you with, from software issues, infrastructure problems to new hardware requests.
Our known issues are here. We are working towards fixing them:
Known Issues2023/9/5 15:442023/9/5 15:44
To check the progress of a request ticket you have opened check:
IT Issue Tracker2023/9/5 15:442023/9/5 15:44Simple enquiries please search our knowledge base first:
Knowledge articles2023/9/5 15:442023/9/5 15:44If it does not answer your question, feel free to contact us at
Hardware Requests
Here is a list of our approved computer hardware. When submiting a request, you can choose from the options below:
- Apple MacBook Pro 16’’
- Processor: M2 MAX
- Storage: 512gb SSD
- RAM: 16gb
- Apple MacBook Pro 14’’
- Processor: M2 MAX
- Storage: 512gb SSD
- RAM: 16gb
- Apple MacBook Air 13’’
- Processor: M2 8-Core
- Storage: 512gb SSD
- RAM: 16gb
- Dell XPS 15’’
- Processor: Intel i7
- Storage: 512gb SSD
- RAM: 16gb
Software Requests
Here is a list of our operational software and the responsible party to grant you permissions. For access to a tool or any issues please raise a request:
| Function | Access by | |
|---|---|---|
| Notion | Knowledge management, Collaboration, and project management | Manager |
| Slack | Chat and collaboration | IT |
| Miro | Charting, diagraming, and process collaboration | Manager |
| Zoom | Video conferencing | IT |
| Google Workspace | Email, SSO, cloud storage | IT |
| Figma | Wireframing tool | Manager |
Ideas and recommendations
We are always looking for ways to do better for you.
Feel free to ping a member of the team or just pop your ideas in a ticket: